Terms and Conditions
All content appearing on this website is the sole property of Jersey Corals Copyright © 2020 Jersey Corals. All rights reserved. As a user, you are authorized only to view, copy, and print and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2020 Jersey Corals. All rights reserved.
Shipping & Delivery
FedEx or UPS overnight shipping on all live coral and fish. Shipping costs are based off of standard overnight shipping and priority overnight arrangements can be made, contact us for additional price quote.
At this time, Jersey Corals ships merchandise to locations within the United States. This means we currently do not ship any products (live or dry goods) out of the continental United States. Live stony coral exports require CITIES paperwork and extra expenses which make the process too expensive and time consuming.
Note: Shipping is to billing address only unless other verifiable arrangements are made via email. Contact us via email to make arrangements if a Saturday delivery is desired at an additional $30. This is in addition to the overnight shipping fee for your order. All Saturday shipments are not guaranteed if FedEx or UPS does not deliver on Saturdays in your area. FedEx and UPS ship overnight Monday through Friday.
Livestock shipping dates must be scheduled with Jersey Corals, we do not ship anything live unscheduled. You will receive a shipping notification with tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability we will take proper steps to the best of our ability to correct the issues, shipping charges are non-refundable. Please be aware that we are not liable for shipping delivery delays to your busy schedule. We highly encourage you to take delivery via your local FedEx or UPS facility. You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expense due to unforeseen shipping delays, the customer is responsible.
We will email to arrange the shipping 24 to 48 hours after orders are placed. Please include requested ship dates on your order, and we will do our best to work with you. At your request, your order can be cancelled and refunded at any time prior to shipment date.
Jersey Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. If you do not receive an email by the night before your order is to ship, please email us to confirm the shipment date at Support@jerseycorals.com
Please do not combine livestock and dry goods orders. Shipping rates are for either livestock (FedEx or UPS overnight) or dry goods (FedEx or UPS ground). Combined orders will require a separate shipping charge to correct the shipping.
Our corals are healthy when shipped out. Our coral specimens and frags are shipped with heavy duty bags to prevent leaks, Styrofoam boxes with cardboard shells, with heat or cold packs depending on the environmental conditions. For the live arrival guarantee someone must be present on the first delivery attempt, if for some reason no one is available on the first delivery attempt the customer is responsible for dead or damaged livestock. Many corals can stress and have color variation or loss from the advertised photographs and will bounce back and begin to quickly recover from shipping stress.
Customers who choose to have local pickup or local delivery must contact us by email at Support@jerseycorals.com to make arrangements, for questions or concerns. Local pickup and delivery is guaranteed live arrival and healthy corals, the customer is responsible for checking to ensure live arrival and health prior to leaving the pickup or delivery. Once live corals are out of the possession of Jersey Corals we are not responsible once the customer takes possession. Again, we are not responsible for errors in the acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression).
*** Chargebacks for the entire shipment and or order including shipping without contacting Jersey Corals via email are illegal and will be prosecuted for fraud and theft under New Jersey State law or any judiciary law herein with your bank or credit card issuer.
*** When placing your order and checking off that you agree to the Terms & Conditions of Jersey Corals, your IP address is automatically recorded as proof that you are the actual purchaser and traced to match your physical address to protect you the customer and Jersey Corals as the seller.
We can only ship to the billing address of the cardholder.
You may purchase merchandise from this website by using PayPal and Credit Card at this time. Jersey Corals reserves the right to change its payment procedures at any time without prior notice.
If you have any problems what so ever, please address concerns via email to Support@jerseycorals.com We will respond within 24-48 hours.
If for some reason your order (or individual coral) does not survive the shipment on the first delivery attempt you will receive a credit towards another order.
You must notify us via email at support@Jerseycorals.com of DOA corals within 2 hours of delivery signature! Do not throw away any corals, as we may ask you to provide photos of the corals in the sealed bags.
This credit will be valid for 2 months from initial purchase. There is no refund on shipping charges under any circumstances as the shipping costs cannot be recovered. Cancelled orders will be refunded, please allow 3-5 business days for the refund to appear on your billing statement. All purchases assume the customer has intermediate to advanced reefing experience. We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). Please ask if you are unsure.
Change of Mind/Cancellation Policy
If a customer decides to change their mind regarding an order that has already been placed, whether it be about a particular coral or the order in its entirety, each coral/order cancelled will be subject to a 15% restocking fee. Orders canceled within 24 hours will be subjected to a 4% restocking fee.