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Shipping/DOA

Shipping to New Jersey, and nearby states CT, DE, MD, NH, NY, PA costs $30.00 via Priority Overnight UPS.

Outside of the States listed above, $60.00 for Priority Overnight UPS.

 

FedEx or UPS overnight shipping on all live coral and fish. Shipping costs are based on standard overnight shipping and priority overnight arrangements can be made, contact us for an additional price quote.

At this time, Jersey Corals ships merchandise to locations within the United States. This means we currently do not ship any products (live or dry goods) out of the continental United States. Live stony coral exports require CITIES paperwork and extra expenses which make the process too expensive and time-consuming.

Note: Shipping is to the billing address only unless other verifiable arrangements are made via email. Contact us via email to make arrangements if a Saturday delivery is desired at an additional $30. This is in addition to the overnight shipping fee for your order. All Saturday shipments are not guaranteed if FedEx or UPS does not deliver on Saturdays in your area. FedEx and UPS ship overnight Monday through Friday.

Shipping Schedule

Livestock shipping dates must be scheduled with Jersey Corals, we do not ship anything live unscheduled. You will receive a shipping notification with a tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability, we will take proper steps to the best of our ability to correct the issues, shipping charges are non-refundable. Please be aware that we are not liable for shipping delivery delays to your busy schedule. We highly encourage you to take delivery via your local FedEx or UPS facility. You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expense due to unforeseen shipping delays, the customer is responsible.

We will email to arrange the shipping 24 to 48 hours after orders are placed. Please include the requested ship dates on your order, and we will do our best to work with you. At your request, your order can be canceled and refunded at any time prior to the shipment date.

Jersey Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. If you do not receive an email by the night before your order is to ship, please email us to confirm the shipment date at Support@jerseycorals.com

Please do not combine livestock and dry goods orders. Shipping rates are for either livestock (FedEx or UPS overnight) or dry goods (FedEx or UPS ground). Combined orders will require a separate shipping charge to correct the shipping.

Guarantee

Our corals are healthy when shipped out. Our coral specimens and frags are shipped with heavy-duty bags to prevent leaks, Styrofoam boxes with cardboard shells, with heat or cold packs depending on the environmental conditions. For the live arrival guarantee, someone must be present on the first delivery attempt, if for some reason no one is available on the first delivery attempt the customer is responsible for dead or damaged livestock. Many corals can stress and have color variation or loss from the advertised photographs and will bounce back and begin to quickly recover from shipping stress.

Customers who choose to have a local pickup or local delivery must contact us by email at Support@jerseycorals.com to make arrangements, for questions or concerns. Local pickup and delivery are guaranteed live arrival and healthy corals, the customer is responsible for checking to ensure live arrival and health prior to leaving the pickup or delivery. Once live corals are out of the possession of Jersey Corals we are not responsible once the customer takes possession. Again, we are not responsible for errors in the acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter-species coral aggression).

*** Chargebacks for the entire shipment and or order including shipping without contacting Jersey Corals via email are illegal and will be prosecuted for fraud and theft under New Jersey State law or any judiciary law herein with your bank or credit card issuer.

*** When placing your order and checking off that you agree to the Terms & Conditions of Jersey Corals, your IP address is automatically recorded as proof that you are the actual purchaser and traced to match your physical address to protect you the customer, and Jersey Corals as the seller.

We can only ship to the billing address of the cardholder.

You may purchase merchandise from this website by using PayPal and Credit Card at this time. Jersey Corals reserves the right to change its payment procedures at any time without prior notice.

If you have any problems whatsoever, please address concerns via email to Support@jerseycorals.com We will respond within 24-48 hours.

Returns

All returns are subject to prior approval. In general, returns are not allowed. Under specific circumstances, returns are allowed. All fish/corals that are returned are the responsibility of the customer. They must be packaged properly and arrive alive and undamaged back to our facility. In the event that the fish/coral arrives dead to our facility, the customer will bear all responsibility of return shipping and returned item.